Microsoft Service Agreement Oct 2020

Microsoft Service Agreement Oct 2020: What You Need to Know

Microsoft has recently updated its Service Agreement, and if you`re a Microsoft user, it`s important to be aware of the changes. The updated agreement was effective from October 1, 2020, and it affects all Microsoft services, including Skype, OneDrive, Bing, and Microsoft Office.

Here`s what you need to know:

1. Changes to Governing Law

One of the most significant changes in the updated Service Agreement is the change in governing law. Previously, the agreement stated that the laws of Washington, USA, would govern the agreement. However, the updated agreement now states that the laws of the country you live in will govern the agreement.

This change is significant because it means that Microsoft users worldwide will be governed by the laws of their respective countries, rather than the laws of the state of Washington, where Microsoft is headquartered. It`s essential to know the laws and regulations of your country as they relate to your use of Microsoft services.

2. Changes to Arbitration

The updated Service Agreement also includes changes to the arbitration clause. Previously, Microsoft required users to submit any disputes to an arbitrator in King County, Washington. However, the updated agreement allows users to choose the location where the arbitration takes place.

This change gives users more flexibility in choosing the location where arbitration is conducted, which can be an important consideration, especially for those living outside the United States.

3. Changes to Liability Limitations

Another significant change in the updated Service Agreement is the increase in Microsoft`s liability limitations. Previously, Microsoft`s liability was limited to the amount paid by the user for the services in question. However, the updated agreement raises this limitation to the greater of $5 or the amount paid by the user for the services in question.

This change means that Microsoft users may be able to recover more money if they suffer damages as a result of Microsoft`s services. However, this increased liability limitation applies only to users who reside in the United States.

4. Changes to Third-Party Services

The updated Service Agreement also includes new provisions relating to third-party services. The agreement now requires users to comply with the terms and conditions of third-party services, which are integrated with Microsoft`s services.

This change means that users who use third-party services integrated with Microsoft`s services are required to comply with the terms and conditions of those services. This can be important if you`re using a third-party service that has a different set of terms and conditions than Microsoft.


The updated Microsoft Service Agreement introduces some significant changes that affect Microsoft users worldwide. It`s important to be aware of these changes, especially changes to governing law, arbitration, liability limitations, and third-party services. As a Microsoft user, make sure you read and understand the updated Service Agreement.